Engine Fix UK through its strategic international courier partners DHL, DPD, FEDEX, INTERLINK, TNT, UPS and GEOPOST can provide delivery door to door services to over 220 countries around the world, specifically for AUSTRALIA AND NEW ZEALAND, we are able to offer Fast, Efficient, Economic service.
Typically transit times from despatch to arrival would be 5-10 working days depending on nominated service and normal customs interventions. Upon receipt of your enquiry we quote all courier prices delivered to your address excluding duties and taxes.
PO Box Delivery: Engine Fix UK by special arrangement with our courier are able to deliver to PO boxes providing the customer states the full Australian post shop address or the New Zealand post shop address.
Customs: Please note when your goods enter these countries, the customs examine the paperwork and goods to establish what duties and taxes are payable by the Customer, the courier will contact you and advise you what this charge is and this must be paid to facilitate release from customs for onward delivery to the Customer. In certain situations the buyer can request the seller to provide delivery with duties and taxes paid, but this is only available as a special request.
Transit Times: The Transit times quoted are based on normal customs clearance, however in certain unlikely situations special customs action is required which may cause some delays but Engine Fix UK and the courier will work with Customs to get an expedient resolution to fast track you parts wherever possible.
Documentation Requirements for Export of Goods: The Seller must provide a full description of the goods, including value, quantity and weight. Copies of Export invoice, Packing List and Technical details of the goods.
The Customer must provide the correct address and contact details together with full contact telephone number. These details will enable courier to ensure swift transit of the parts to you.
Customer Support: Upon despatch of the goods, we will email you a courier Tracking Number which enables you to track your package progress to you, it will give you an estimated delivery date and update you on your package status, on the rare occasion where Customs have questions Engine Fix UK and courier will liaise to resolve these issues to fast transit the parts to you wherever possible.
Packaging: All our customer orders are packaged with added protection to ensure that the parts arrive with you in good order, the courier organisations also pride themselves in taking appropriate care and attention during shipping to ensure no damage in transit. It is important on arrival that if you suspect some damage may have occurred i.e. damage to the externals of the box you advise the courier delivery representative of this issue.